Shipping Policy


Processing Time

Your purchase will generally be processed and shipped within 1 business day.

We review, verify and approve every order, any discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.

If you are choosing Australia Post Express shipping between 8:00am and 1:00pm (AEST), please contact us by phone and we may be able to ship same day.

 

Saturdays & Weekends

Saturday delivery is not included in the standard pricing for Australia Post Express. Thus, overnight items shipped on Friday will deliver Monday (next business day). 
 

Order Modifications

Changes to order after shipping may cause delays and /or incur fees.
 

P.O. Boxes

 

Fedex International Priority do not ship orders Post Office Box.
 

Signature Required

We ship with signature required due to the value of our items. We can ship without signature with your request in writing (with email or within order comments). By waiving the signature, the buyer accepts the responsibility of the safety and security of the item.
 

Shipping to Non-Billing Address

In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
 

Shipping to a Business

We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
 

Combining Orders

Domestic Registered Post: If more than one purchase is made, both will be shipped for free. We will determine whether or not they should be placed in separate boxes.

Express & International: Domestic express shipping will be charged at $10 per item. INternational shipping will depend on the location to be shipped

 

Information for International Buyers/Suppliers

Destination Customs in your Country

Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We can not declare as “gift”.
 

International Currency information

We do accept returns as stated in policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in AUD dollars just as we received in AUD dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs.